7-YEAR ENHANCED PROTECTION PLAN (7YEPP)

OVERVIEW

At Caldwell Equipment, we strive to take care of our customers long after a purchase has been made.   As a thank you for purchasing your equipment from us, we offer you our exclusive Caldwell Advantage 7-Year Enhanced Protection Plan (7YEPP).  Here are some program basics:

  • This is a voluntary program – participation has no impact on manufacturer warranties
  • Enhanced coverage is extended up to seven years from date of purchase as long as you participate in the annual maintenance program each year
  • You only pay for annual maintenance (at the predetermined fixed price) – there is no charge for the enhanced coverage
  • Coverage includes parts and labor costs for repairs due to manufacturer defect
  • Does not cover repairs due to misuse, abuse, or wear items, including but not limited to: blades, belts, batteries, tires or bad gas.
  • Cannot be combined with other offers or discounts 

Our 7-Year Enhanced Protection Plan is hassle-free. We help safeguard your investment by servicing what we sell. You simply can’t get that kind of commitment at the big box stores.  We don’t just sell great products, we give customers the reassurance knowing they’ll receive the best ongoing service. That’s the Caldwell Advantage!

ADDITIONAL DETAILS

Transportation is included at no charge on annual maintenance packages and is included at no charge when covered repairs on mowers are necessary.  The mower must be located within 10 miles of a Caldwell retail location and be accessible from the customer’s driveway to qualify for transportation at no charge. For residents located more than 10 miles away from one of our locations, transportation services are STILL available, with prorated mileage charges added (after the first 10 miles).  Caldwell reserves the right to perform service in an on-site mobile service vehicle or via pick-up and delivery service.  Transportation is not covered when repairs are necessary due to misuse or abuse or wear items, including but not limited to, blades, belts, batteries, tires or bad gas.  

Our 7YEPP is valid for seven years from the date of purchase as long as Caldwell performs annual maintenance each year by February 14th. If maintenance service has not been completed by 
February 14th, the Caldwell Advantage Program will be terminated. There are no provisions for reinstating the program once it has been terminated.

Provided that annual maintenance service is completed within the required time frame, the benefits of the Caldwell Enhanced Protection Program will automatically terminate seven years from the original date of equipment purchase.

The 7YEPP applies to 
zero turns, walk behinds (36” and larger), and stand-on mowers in residential, non-commercial applications only. If more than 75 hours are logged on any machine in any given year, the benefits of this program are terminated. 

28-Point Mower Service Performed 

Program services to be completed annually between October 1st and February 14th. 

  • Complete diagnostics
  • Test ignition system
  • Check battery*
  • Clean battery terminals
  • Change engine oil
  • Replace oil filter (if applicable)
  • Change transmission fluid & filter(s) as necessary
  • Install new spark plug(s)
  • Replace fuel filter
  • Replace air filter
  • Check gas cap vent & gasket
  • Check fuel system, flush if necessary
  • Sharpen & balance blades*
  • Check & adjust all belts*
  • Check & adjust tensioner pulleys
  • Check & adjust tire pressure
  • Check deck for level, adjust if necessary
  • Check/adjust/lubricate cables
  • Lubricate all pivot points
  • Grease fittings
  • Check & adjust brakes
  • Check & adjust tracking
  • Check & adjust engine RPMs
  • Inspect & test all safety features
  • Clean cooling system
  • Clean underside of deck
  • Power wash, clean thoroughly
  • Test overall operation of unit

    * additional charge if replacement is necessary. 

7YEPP – SERVICES PERFORMED

Program services to be completed annually between October 1st and February 14th.

28-Point Mower Service

  • Complete diagnostics
  • Test ignition system
  • Check battery*
  • Clean battery terminals
  • Change engine oil
  • Replace oil filter (if applicable)
  • Change transmission fluid & filter(s) as necessary
  • Install new spark plug(s)
  • Replace fuel filter
  • Replace air filter
  • Check gas cap vent & gasket
  • Check fuel system, flush if necessary
  • Sharpen & balance blades*
  • Check & adjust all belts*
  • Check & adjust tensioner pulleys
  • Check & adjust tire pressure
  • Check deck for level, adjust if necessary
  • Check/adjust/lubricate cables
  • Lubricate all pivot points
  • Grease fittings
  • Check & adjust brakes
  • Check & adjust tracking
  • Check & adjust engine RPMs
  • Inspect & test all safety features
  • Clean cooling system
  • Clean underside of deck
  • Power wash, clean thoroughly
  • Test overall operation of unit
    * additional charge if replacement is necessary. 

Mower Service Pricing

Receive enhanced coverage up to seven years from date of purchase as long as you participate in the annual maintenance program each year.  You only pay for annual maintenance (at the predetermined fixed price).  Year 1- $249, Year 2- $259,  Year 3- $269, Year 4- $289,  Year 5- $309, Year 6- $329, Year 7- $349.   Coverage includes parts and labor costs for repairs due to manufacturer defect.   Does not cover repairs due to misuse, abuse, or wear items.  Cannot be combined with other offers or discounts. 

Year 1 – $249,  Year 2 – $259,  Year 3 – $269,  Year 4 – $289,  Year 5 – $309,  Year 6 – $329,  Year 7 – $349

  • Complete
Term Mower Service Pricing
Year 1
$249
Year 2
$259
Year 3
$269
Year 4
$289
Year 5
$309
Year 6
$329
Year 7
$349
Term In-Store Service Transportation Included
Year 1
$249
$349
Year 2
$259
$319
Year 3
$269
$329
Year 4
$289
$349
Year 5
$309
$369
Year 6
$329
$389
Year 7
$349
$409
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